Edmonds said the outage hit "a limited number of customers" in the South, some of whom were without service since Monday.

CNN: U-verse back up after outage hit thousands

She said the number of customers - who would "obviously be cat lovers" - would be limited to maintain a "quiet environment" and sleeping cats would be left undisturbed.

BBC: Totnes cat cafe plan criticised by animal charity

If you only have a limited number of agents able to handle complaints at one time, LiveOps is working to implement ways of priortizing which customers to contact first.

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