Today, every business needs everyone to learn something new every day, and everyone to teach, with humility.

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At work, "I have the opportunity to learn something new every day" by listening to doctors and pharmacists, says Ms. Taylor, 50, who has been promoted to acting nurse manager.

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"I learn something or meet someone new almost every day on Twitter, " she says.

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And every day I learn something new about how we can leverage social to better serve our customers.

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It's the thing that keeps the fire under my belt every day, to learn something new.

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