By pursuing detailed knowledge of customers, patients or clients behavior patterns and history, organizations can present offers or devise diagnostic or treatment more accurately and with greater impact.
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Plus their analytics-supported approach also enabled Gemvara to track design favorites and buying patterns to keep honing what it offers and how, thus growing their customer base and per-customer sales while honing customer service, based on the knowledge of how customers want to be served.
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Marillyn is an exceptional leader with impeccable credentials and deep knowledge of our business, customers, shareholders and employees.
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Knowledge of our products and customers is always a positive attribute, and would be a good thing for any resume.
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The book correctly identifies some of the reasons why this does not happen in poor countries, where companies often fail to understand their customers and lack knowledge of their relative position in an industry.
But in a world of rapid change in the marketplace, of an increasing proportion of knowledge work, of increasing technical complexity of the work, and where customers who do not even know themselves what will delight them, stable predictable work environments are largely a thing of the past.
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Of course, this is not the only example of how snooping on customers without their knowledge can lead to a bad news day.
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The need for more money should be preceded by understanding the need for better management and strategy, improved knowledge about customers and outcomes, and other aspects of the operations of an agency or a charity.
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Expertise in this domain, especially petroleum engineering, is what differentiates the IT companies that work with these customers, and not their in-depth knowledge of technology.
What social networking tools provide is a way to break the divides that separate your employees and their expertise from customers and one another, fostering a climate of knowledge sharing and collaboration.
They know more than ever before about their customers' tastes, but few have a clear view on what uses of that knowledge are unethical.
"Supporting customers with expertise and local knowledge built up over the years will remain at the very heart of our business, " he said.
Concerns about these anti-competitive strategies are shared by all of us who want an open and trusted internet that enables knowledge and commerce, while empowering citizens and customers.
Any job that requires you to interact with customers -- either in person, on the phone or online -- can use your knowledge of a second (or third) language.
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