With so much CRM now entirely based on software, this tends to fall on IT staff with the view that getting this information is a database and knowledge capture problem.
FORBES: Building Social Collaboration Into CRM With Customers And Within The Organization
However, the greater part of knowledge capture and management in businesses these days are spent on trying to capture and turn into assets what we colloquially refer to as best practices.
FORBES: Shifting The Imperative From Knowledge Management To Expertise Management
Then create the culture and processes to put the knowledge you capture back into your next mission, at Mach speed.
FORBES: What a Fighter Pilot Knows About Business: The OODA Loop
Businesses spend a great deal of time trying to capture knowledge and turn them into assets.
FORBES: Shifting The Imperative From Knowledge Management To Expertise Management
So in the future, organizations need to consider how they will use specialized intelligence systems and services to capture knowledge on environmental issues, social change and competitors.
The ideal for Designworks is to capture knowledge from other markets and to bring them back to design them in projects for the BMW Group and vice versa.
Too much knowledge is local, there is too much knowledge to attempt to capture it, it is simply not possible to model something as complex as the financial markets using anything other than the financial markets themselves as the model.
FORBES: No, You Can't Build a Big Computer to Model the Financial Markets
At the basic level, what social software allows people to do is capture their unstructured knowledge , either for themselves or for others.
We can capture a lot of knowledge and make it available to production teams to ensure continued availability of mission critical systems.
But we struggle to capture and perpetuate the knowledge that our organization accumulates over time and share it with our colleagues so that our team performance can improve.
This will be the platform for the on-going capture and dissemination of the knowledge, insights, and tools that emerge from our work.
Developing standardized ways to capture and express risk, and to record tribal knowledge, helps to remove IT leadership from its cave and to capitalize on the wealth of information IT systems collect every day.
FORBES: Elevating the IT Risk Management Conversation to the Boardroom
Build on your QA experience and knowledge of digital camera technology (still and video) to develop and maintain testing frameworks for both capture and playback pipelines.
At the other end, we need vast amounts of storage to capture the data, as well as powerful analysis capabilities for turning that data into business knowledge and action.
FORBES: Robot Data Collectors: How to Win in a Device-to-Data Center World
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