Others wing it and hope that their charm, talent and knowledge of the product or service they are pushing will get them the sale.
Of course, it's no secret that HDTV prices in general have been sinking like a stone over the past half year or so, and while the boutiques are banking on customers finally coughing up the extra dough for "knowledge staff" and better all-around service, we're betting that price still remains king in the land of HDTV.
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Google launched its contextual and intelligent search service, Knowledge Graph, only a few months ago.
"We are essentially using our manufacturing knowledge to offer an additional product and a new service, " she said.
Craig Raeburn of TyMetrix, a provider of Web-based management solutions for corporate law departments, correctly acknowledges that technology is not a substitute for the knowledge, intuition, and skill of lawyers and other legal service professionals.
But RSA, the security division of EMC, says 220 companies, including Target, Sears, Macy's, Sprint, T-Mobile and 14 of the 20 largest U.S. financial institutions, use its "knowledge-based authentication" (KBA) service and that it has a "false failure" rate (meaning folks flunking on erroneous public info) of less than 5%.
Who has the knowledge and the staff to offer the customer the most personal customer service?
The staff typically has no product knowledge and they have no interest in offering you any type of service.
"Based on our current knowledge of the event and existing policies, we hereby are granting approval for service members in uniform to participate in this year's parade, " Rene C.
Serious problems have been identified in the quality of pre-service teacher training, in terms of both subject matter knowledge and skills in the field of teaching that are necessary to be effective in the classroom.
The acquisition of InQuira provides Oracle with a complete knowledge-management suite, integrated with self-service support, online customer forums and agent-assisted CRM.
Many in the audience might have thought Zhu had honed his language skills and extensive knowledge of finance through years of work abroad, possibly in the diplomatic service.
Crisp will also host to the Scottish Privacy Forum, which gives academics, senior Scottish policy-makers and professionals the opportunity to share knowledge about the development of information processes and their consequences for privacy in public policy and service delivery.
Plus their analytics-supported approach also enabled Gemvara to track design favorites and buying patterns to keep honing what it offers and how, thus growing their customer base and per-customer sales while honing customer service, based on the knowledge of how customers want to be served.
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As an ex Civil Servant of 39 years front line service I have to wonder at the crass stupidity and lack of basic knowledge of people like David Cross of Liverpool.
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Oracle has many overlapping and competing assets for CRM and customer service as well as for point solutions (ex email, chat, knowledge management).
These jobs often involve local knowledge and range from things like checking what street signs say in rural Sudan for a satellite-navigation service to translating words into a Kenyan dialect for companies trying to spread their marketing.
You and I both know that you can give people the product knowledge they need to sell just about any gizmo or service.
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