How do you keep your employees engaged in their work day after day, month after month, year after year?

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One good way to get such loyal customers is to keep your employees happy who will, in turn, deliver great service to your customers.

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Measuring what matters will keep your employees focused on the tasks and activities that give your organization the best chance of getting where you want to go.

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You should share relevant pieces of the plan with your key employees and keep in mind that as employees come and go, you may need to continue to update the plan.

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The simple recommendation is that empowered customers have to be met by your empowered employees, using the same Internet technologies to keep up .

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With it comes an interesting decision for chief executive officers to make by 2014: Should your company keep its current health care plan, or opt out and allow employees to enter into consumer-directed health care exchanges?

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