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"The airlines are not honoring their contract with passengers, " agrees Kate Hanni, founder of the Coalition for an Airline Passengers' Bill of Rights.
NPR: Holding Pattern: Flight Delays are Going Up, Up, Up
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Kate Hanni, of passenger rights organization FlyersRights, said the aisle and window surcharges made air travel an even more daunting prospect for families.
CNN: Fliers stung by charges for window and aisle seats
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"Kate Hanni's regrettable experience and her advocacy have helped keep Washington focused on this issue, " Robert Land, a senior vice president with JetBlue Airways, told The Washington Post.
NPR: Attention, Airlines: This Is Your Passenger Speaking
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Several recent epic delays provoked Kate Hanni to found an organization to push for an "Airline Passengers' Bill of Rights, " which has been introduced as a bill in Congress.
CNN: As business travel increases, so do costs and headaches