"She saved lives, " said Metro General Manager John Catoe at a memorial service Friday for Jeanice McMillan.

CNN: Metro driver called a hero who saved lives in crash

"If there are changes we can make to those cars, we will do so, " said John Catoe Jr.

CNN: Investigator: D.C. Metro crash 'a scene of real devastation'

Both trains were on the same track, and one of them was stationary when the crash happened, said John Catoe, Metro general manager.

CNN: Six killed in Washington-area Metro train collision

"We expect that our stations, trains and buses will be packed as people head to the Inauguration, and we expect to see even more crowded conditions afterward, " Metro General Manager John Catoe said on the Metro's Web site.

CNN: Washington locals excited, but bracing for inconvenience