It was my job to train her, and the automated library system requires staff to remember the processes, such as warnings about fines, overdue books, recalled loans etc. and to deal with them accordingly.
"The frustration of our members has boiled over at the attempts by the education and library boards to thwart progress on the job evaluation of classroom assistants jobs, " he said.
They could get a job learning from a plumber or a machinist, or apprenticing to a furniture maker or just sitting in the library with a big stack of books and a notepad.