Recently an executive with a major insurance firm shared a story about his experience with Enterprise Rent-A-Car, top in the 2010 JD Powers customer satisfaction study among rental car companies.

FORBES: Give the Holiday Gift of a Remarkable Customer Experience

Sports fashion retailer JD Sports has announced a sharp fall in profits due to losses at its newly-acquired Blacks Leisure chain and the cost of moving warehouses.

BBC: JD Sports profits knocked by Blacks Leisure