The IRS shifted its focus to customer service.
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Virgin Atlantic Airways has built a successful business for many reasons but a critical one is its relentless focus on serving the customer better than other airlines.
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Through sharp customer focus, the company will drive its core athletic business in order to achieve the new goals .
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Reflecting its continued focus on innovation and continuous improvements in customer service, NetJets plans to have all future fleet aircraft, including light cabin models, delivered from the factory with high speed Internet service.
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One key factor: its culture of accountability, performance and focus on the customer.
The year-over-year change in branded contract gross customer additions resulted in part from competitive pressures and the implementation of strengthened credit standards as part of T-Mobile USA's focus on improving the overall quality of its contract customer base.
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Nokia Siemens Networks plans to realign its business to focus on mobile broadband (including optical), customer experience management and services.
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That, of course, could be disastrous for Apple in the long term, as it would involve significant culture change and focus away from the customer, who would see the company dividing its loyalties.
Mr. Troxel might sound like a member of a focus group that gave Acura's marketing department the template for its target customer profile.
The new HTC Sense experience continues HTC's strong focus on the customer, placing people at the center by simply making its phones work in a more personal and natural way.
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Caplan still talks about feeling nauseated in 2004 when an E-Trade customer participating in a focus group insisted that the company had never added "Financial" to its name.
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