It is necessary for me to observe behavior and identify the ways people may be setting themselves up for disappointments or miscommunications so I can help them avoid them in the future.

FORBES: Does Your Walk Match Your Talk?

But the Russian foreign minister did agree with me yesterday that it is necessary to increase the pressure on all concerned, including the Assad regime, to implement the Annan plan.

CNN: Syria, Sarajevo and Srebrenica: When outrage isn't enough