"It has left us with a challenge because the scheme has got momentum and trust and it's going to be hard to pull back from it, " she said.

BBC: Knife crime down by 25% in West Midlands

We left it but we can never lose what it has given us.

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"There has been a general sense of distrust in Vietnam of all of us who left, but it's improving, " says one Viet Kieu.

CNN: Stops and Starts

It isn't the number of years that matters as much as the energy and capabilities each of us has left.

WSJ: Andrew Nagorski: The Pope Who Made History in His Leaving

That means if a customer has an issue come up, we resolve it with the feeling that, if left unresolved, that issue could cause us to lose that customer.

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