The focus is primarily on gaining operational efficiencies in the internal environment, improving customer relations, and efficiencies through improved partner access.

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But as part of its internal shakeup, RIM has drastically revamped its developer relations program.

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This means that all media team employees are required to complete customer service training to ensure they are well-prepared to handle anything a customer throws at them, internal departments such as marketing, legal and investor relations are expected to closely collaborate and most importantly, all employees are given the opportunity to contribute content.

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It could discourage employers from hiring a law firm to, say, advise on an internal harassment allegation, if that law firm performs labor-relations work for another client.

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There is possibly more detail about the internal politics of the Kosovar diaspora, and their highly complex relations with the Albanian motherland, than most general readers will need.

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