While the Ribbon interface is, with time, more intuitive and a better guide to useful new features, complex tasks in PowerPoint, Excel, Word or Access require a combination of training and support throughout the migration process that an internal help desk may not be prepared to offer.
The new process, along with a focused internal structure, means SCEA can offer more resources and support to publishers and developers than ever before.
The final amended Rule also adds a process allowing industry to seek formal approval to add permitted activities to the definition of support for internal operations.