It sounds like a great idea: a PSP with integrated telephony and e-book functionality could perhaps give everyone in the market a run for their money.

ENGADGET: Entelligence: Aiming high or another Mylo?

But the greatest increases in productivity have come with internet technology, hosted CRM, social media, immediate response, local presence, and telephony tools integrated together.

FORBES: What is Inside Sales? The Definition of Inside Sales