In many cases, the problems stem from hasty decisions during their initial enrollment, as well as misguided reliance on incomplete information provided by sales people touting Medigap, prescription-drug or Advantage plans.
Details released under the Freedom of Information Act reveal the "snagging" issues have included incomplete work to the building's roof as well as water damage to other areas.
Both games have a lot of cover-based shooting and jumping around, as well as a focus on the cinematic potential of scenes with incomplete player control.