In the year since the biggest disruption to European air traffic since World War II, KLM has defined new job roles, reorganized its marketing and service functions to support social media and launched a Social Media Hub to handle all incomingrequests.
Using the handle Flashboy, Ternovskiy soon mastered the art of the denial-of-service attack, wherein a target system is paralyzed by a mass of incoming communication requests.
The emergence of hardware and software IP load-balancers in the late 1990s catalyzed the development of server-farms by transparently distributing incoming client requests among the servers of a farm.