Primary-care doctors say there are obstacles to gathering family histories from patients, including competing priorities for time in the examination room.

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This is why restaurants give you a menu while you wait, and why doctors put you in the examination room twenty-five minutes before your examination actually begins.

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But after the tape was played and under cross-examination, the girl, who was in an adjoining room watching from a CCTV link, agreed that on the day she broke her collar bone she had felt dizzy, could not walk very well and had been unable to use her arm.

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One evening a few weeks ago, several members of a television film crew crammed themselves into a tiny examination room on the seventh floor of the Research Medical Center, in Kansas City.

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