The focus is primarily on gaining operational efficiencies in the internal environment, improving customer relations, and efficiencies through improved partner access.

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Early in 2008, the Scottish government created a new Directorate for the Built Environment bringing together internal interests on planning, building standards and architecture with a view to greater co-ordination of policies.

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So in the past the internal IT organization or a sourced organization was managing what we call that application development and management environment, running the application and customizing it.

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