To be told by T-Mobile that even if there is some weird glitch in the satellite phone system instituted by the cruise line, that my problem is with THE OTHER CELL-PHONE COMPANY and not T-Mobile, is the height of arrogance and shoddy treatment of their customers.
August's botched launch involved a Soyuz-U. An inquiry into that incident eventually traced the problem to a blocked fuel line, again in the third stage of the vehicle.