Speaking for the RMT, Bob Crow said that too much focus had been given to station modernisation, rather than improving service quality.

BBC: Transport Committee

The collaboration notably focused on improving the service delivery capacity of the Ministry, encouraging cultural entrepreneurship, improving the quality of cultural products and improving the status of artists.

UNESCO: Technical Assistance in Cultural Governance

The research I have done on organizational change clearly shows that programs which are focused on organizations improving their performance in areas such as quality, costs and customer service are rarely successful.

FORBES: Forget Sustainability Programs