The WAO says the Welsh government should think about starting a "customer relationship management system" to improve the way it gives out grants.

BBC: Awema: Welsh government lacked 'high-risk' warning

For instance, one European bank that operates in several countries has implemented a credit risk management system that enables it to use analytics to improve the pricing of its credit products.

FORBES: Risk Management Comes of Age

"It's an automated medicated management system for elderly people, aimed to improve communication between all groups involved in the process -- including GPs (general practitioners), hospital doctors, pharmacists, the patients themselves and carers, " she told CNN.

CNN: Medication reminder for elderly