"It is a shame that so many millions have already been wasted on private sector consultants trying to implement a massive privatisation that was only going to line the pockets of bankers and investors and not improve civil service efficiency, " he said.

BBC: Civil service office plan dropped

Privatisation can improve efficiency and service quality.

ECONOMIST: Airport privatisation

The bank said it was undertaking a major productivity programme in order to improve its efficiency and customer service.

BBC: Standard Chartered cuts 6,000 jobs

Ultimately, the service hopes to improve efficiency and not only reduce cost, but accurately track it - as well as hopefully save lives.

BBC: Can big data help fight fires and save lives?

Tony Blair was willing to use market mechanisms to improve the efficiency of the health service, and there is evidence that they were working.

ECONOMIST: Bashing the rich is bad politics and rotten economics

And that pessimism is reflected by reports by Her Majesty's Inspectorate of Constabulary (HMIC), whose job is to examine and improve the efficiency of the Police Service in England and Wales.

BBC: NEWS | UK | Can you test for racism?

Garanti Pension and Life used Microsoft Dynamics CRM to establish a 360-degree customer view and streamline key processes, which, in turn allowed them to reduce customer service resolution times by 75%, improve sales efficiency by 25%, and ultimately increase the average customer contribution rate by 43%.

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity