But governance experts say other companies will likely start looking at ways to improve board-member relations and information security.

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They can improve user security and lower the costs of getting information, and they encourage firms to innovate by allowing them to keep more of the profits from innovation.

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Last month the company announced changes that are meant to improve its internal privacy and security practices, including enhancing training for employees on information-security awareness and requiring every engineering project leader to maintain a "privacy design document for each initiative they are working on, " Mr. Eustace said in the post.

WSJ: FCC Investigating Google Data Collection

She insisted that "people were trying in real time to get to the best information, " and that her focus was on looking ahead on how to improve security rather than revisiting the talking points and Rice's television appearance.

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