If someone instant messages you while you're online, go ahead and IM back if you want.

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And I was happily chatting to people over IM on Facebook back in the UK as a news story in the world of the Eurovision Song Contest starter to break.

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And it was a really exhilarating experience and looking back, Im sure throughout my life it'll be a very important two years of my career.

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Im optimistic that we can win back the customers, says Regan.

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It must either back an industrywide standard on "server-to-server interoperability" or enter into contracts with IM competitors.

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