Although the first set of results shows the benefit to customers, Cohen says, the next step is to explore PBC's impact on suppliers by analyzing what drives the improvement in reliability and how much it costs suppliers when the responsibility to manage the contracts falls more heavily on them than on their customers.
Read these two inspiring letters from Mr. Stephens and think about how your language influences your attitude which drives your success (or lack of it).
Mr. HORN: They're not clear about how they sustain that over time, and the disappointment in not being able to sustain it is what drives them out of it.