The sheer number of tomes that offer advice on how to be the next Hemingway is enough to make you head back to your day job or at least waste a little bit more time in the coffee shop.
So, the next time you start to moan about the weird tech support guys and grumble about your internal support costs and howlittle seems to get done just understand that this stupid Microsoft bug is just one small part of the black hole that sucks away their time.