Few things can hurt a brand's word-of-mouth like a rude hotel desk clerk, a high-pressure stockbroker or a perpetually late airline with unsympathetic flight attendants.
Why should a hotel desk lamp merely provide light when it can also contain an electrical outlet and a phone jack for your laptop so you don't have to crawl around the floor plugging stuff in?
"They will have to leave a message at the hotel front desk, " he says.
This man was asking about me at the front desk of our hotel.
Setting off with empty stomachs, my boyfriend and I asked the front desk at our hotel for directions, but the clerk raised her eyebrows in alarm.
The front desk at the hotel said that in May, the Government ruled that all shops and vendors had to use a cash register and issue a receipt.
He said hotel policy requires that people visiting hotel guests leave identification at the front desk, and depart by 7 a.m.
While working the front desk at the Four Seasons Hotel in Toronto in 1994, she met Mark Gordon, an up-and-coming Hollywood producer.
Recently, when I checked-in at a New York City hotel, the manager was at the reception desk and I told him (I already knew his name through my Web explorations) the reason why I had made reservations was based on several previous hotel guests positive comments on the Traveladvisor Internet site.
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Would you rather check in at your hotel at a kiosk, or with a front desk clerk?
Saylor sees the smartphone as the payment device for all things, including the key to hotel rooms that we no longer need a front desk to check into.
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Be ready to point this out to the front desk staff and request an alternate room if available or have the hotel provide an air cleaner unit, which many hotels have on hand unbeknownst to guests.
The next morning, she was awakened by a call from the front desk alerting her that it was time for overnight visitors to leave the hotel, she said.
Last May, in a fit of bleary-eyed jet-lag, I made the mistake of checking into a hotel without running through the standard list of questions I normally ask at the front desk to ensure I get a good room.
At London's W hotel, for instance, Concrete worked around small rooms by combining a sink and a writing desk into a functional but eye-catching white module.
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