Organizations now have the option of using Second Life as a service hosted by Linden Lab, using Second Life Enterprise as a standalone solution hosted behind their firewalls, or a combination of both.

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For companies looking for a less-complicated solution, Verizon has a hosted MDM service in partnership with Sybase.

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The county is also using SPSS predictive analytics software, Cognos business intelligence software, i2 Intelligent Law Enforcement solution, a private cloud system on zLinux hosted on an IBM System z mainframe and IBM PureFlex System.

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By turning to a partner-hosted model, we knew we could get running on the solution fairly quickly.

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Second, the deal is further evidence of pending change in the contact center software market, which is transitioning to cloud-hosted solutions (Angel.com has a cloud-based and mid-market solution) at an accelerating clip and forcing the legacy incumbents (Genesys, Cisco, Avaya) to innovate or acquire.

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