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This exacerbates inequalities, the rich being able to pay more for higher quality service.
UNESCO: MEDIA SERVICES
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Additionally, research shows that employees who move beyond surface interaction behaviors, such as smiling or saying hello, to deeper, more meaningful behaviors score much higher in quality of the service.
FORBES: Give the Holiday Gift of a Remarkable Customer Experience
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In the long run, consumers would perhaps face higher prices and lower-quality service, as the biggest insurers would have fewer rivals to check their prices and offerings.
FORBES: Price Caps Will Only Cap Availability Of Insurance
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With the transition from fully-insured health benefits to employer-sponsored self-funded health benefit plans, employers now seek to find ways to transfer their employees from healthcare quality and manpower shortage areas to providers offering measurable higher quality, better customer service, and better outcomes.
FORBES: Domestic Medical Tourism-A Prescription for Savings?
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Nearly three-quarters (74%) of CMOs told us that compared to a year ago, customers have higher expectations for product quality, and similarly large majorities said that customers have higher expectations for customer service (75%) and expect more value for their money (76%), and also are more price sensitive (76%).
FORBES: CMOs Find Themselves In The Driver's Seat (And The Hot Seat) As Focus Shifts To Growth: Survey
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Privately-run health insurance companies that contract with Medicare are scoring higher in a government-backed quality rating system designed to guide seniors to better medical care choices and service, the Obama administration announced Friday.
FORBES: In Medicare Trust, Obamacare Scores Higher Ratings