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Without question, HR has learned during the past decade that employee engagement is a key source of competitive advantage, driving high levels of customer satisfaction, knowledge sharing, business agility and bottom line profitability.
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Our goal is to embody the warmth of traditional hospitality Hawaii is known for in our service, as these kinds of interactions form the basis of our service and have everything to do with our high level of customer satisfaction.
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"Due to the rapid growth of tourists from China, we needed to ensure the high level of customer satisfaction and have a strategy, " says Izabela Hamilton, a spokesperson at the Burj Al Arab Hotel, which employs 200 butlers -- none of them British.
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Circles, a concierge service, gives employees prizes, including time off, for getting high scores on customer-satisfaction surveys.
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Sprint also ranked high in small and medium business customer satisfaction.
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Higher wages also benefit businesses by boosting employee productivity, retention and customer satisfaction, and reducing the high costs of employee turnover.
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The company reports high levels of employee retention (97.46%), customer satisfaction (96.7%), and customer retention (99.31%).
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They rates banks based on customer satisfaction, stability (state-by-state failure rates), availability of high interest rates, and size of the banking community (more choices is better).
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