Business applications include Customer Relationship Management, Regulatory Compliance, Contact Centers, HelpDesks, Web Self-Service and Business Intelligence.
While we have seen many forward-thinking companies alter their policies to allow outside devices into their organizations, most helpdesks are not able to offer support for the use of Microsoft applications on these devices.
Creating new standards of performance, based on how long it takes staffers to resolve a problem over the phone, Kunze in 2001 extended the California and U.K. helpdesks to 24 hours a day, seven days a week.