To get a hands-on view of what the use of personal devices has meant for IT, I turned to Brian Madocks, CEO of PC Helps, a services firm that provides supplemental help desk support for companies of all sizes.

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Inside, they are greeted by a concierge-like Help Desk of about a dozen support personnel, whose services include occasional free hugs.

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Throughout that first week, we continued to provide critical services such as customer service, help desk, technology operations, and finance support for our global enterprise.

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