Work is done in a friendly team-oriented manner that makes most people happy to volunteer, even though that work piles onto an already hectic workload from their day job.
"I want to make sure everyone is happy, including finance officers, that the money is being properly used and not being spent in a manner that would put us at risk, " he said.
The report, Great Expectations, says the key to good customer focus is happy staff and that changes such as easier appointment booking systems, clearer information about treatment and better bedside manner can make all the difference to patient experience.