My happy-go-lucky cheerful attitude is the element of my personality that I am most proud of.

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Now customers are happy to see the evidence of IBM's more neutral attitude.

CNN: IBM, the world's oldest start-up

"Whatever makes you happy, " Ms. Grace said with a smile, of her mother's attitude.

WSJ: Ringling Brothers' Air Apparent

One happy exception to this highhanded, you-have-no-choice-but-to- use-us attitude is Continental Airlines.

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