Can everybody please give Lidia a big round of applause for the wonderful introduction. (Applause.) Give it up for Sheila E. (Applause.) I was backstage.
He experienced a similar scenario after his grandmother died, and he tried to get the password for her e-mail account -- only to giveup because of the hassle.
When users giveup their names to the Web site--the coveted currency of any e-merchant--Vignette's tools automatically toss all kinds of customized information in front of them to keep them engaged and buying.