Like a car, an in-house CRM application will get you to the same destination as a hosted application.

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If the outside label is damaged, this can help get the package to the right destination all the same.

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If the connecting flight is with the same airline then they are duty bound to get you to your final destination but with no guarantee as to time of arrival.

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So different starting points, different measures on occasions, but the same destination, and a very good shared understanding as we try to get there.

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