The second time I stayed at the Palms, nine months later, I stood in the lobby for 15 minutes before anyone acknowledged my arrival, waited two hours to get into my room, discovered that no one could be bothered to look up the day's weather report and finished off the day at the wrong off-campus restaurant thanks to directions a concierge gave the taxi driver.
The GWPC representative who I spoke with (it took me about 45 seconds to make this call and get in touch with the right person there) told me that, had the Harvard researchers bothered to give him a call, he and others at the GWPC could have cleared up a lot of their obvious confusion about how the system works.