The idea is that a functional specialist such as a finance professional will directly support a business unit but simultaneously adhere to the standards, programs, and priorities of the corporate finance organization.

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They have made functional such techniques as portfolio diversification, hedging, structured finance, and credit scoring, all of which greatly reduce the riskiness of promises to repay.

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As we built a multi-functional shared services capability with IT, HR, and Finance, over time we continued to look for other services such as facilities, purchasing, sales order management, meetings, card services, and fleet management to bring under the umbrella to deliver bottom line saving to the corporation.

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The Flight Plan depicts five functional columns: Customer Service, Operations, People, Network, and Finance.

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