To get results, make sure you conduct the survey at least annually, hold front-line managers accountable for improvements to their scores, and insist that everyone be included in action planning.

FORBES: Employee Survey Success: The 3 A's of Employee Satisfaction Surveys

Lots of front-line managers know this.

FORBES: Twitter Enters CEOs' Toolkit; This Sly Insight Explains Why

To date, the agency has granted access to secret-level classified information to 744 front-line supervisors, managers and behavior-detection officers.

CNN: 10,000 airport security workers to get higher clearances

When the new no-notice inspections were announced last year, Ofsted said they would involve a team of inspectors spending about two weeks in an area, talking directly to children and their families about their experiences, as well as to front-line social workers and managers.

BBC: Eight councils fail new child-protection spot checks

Dr Dixon, who heads the NHS Alliance - an organisation which represents doctors, nurses and managers on the front line - said the danger with the current wording of the rules was "that it seems to put a duty upon the commissioner to go for competition with all contracts that are made".

BBC: NHS reform 'complete waste' warning

Days after the merger closed, Hassan flew to Chicago to assure sales managers in Monsanto's Searle drug unit, the front-line troops in Celebrex's marketing war with Merck, that all their jobs will remain.

FORBES: Ready For Battle