Or what if your sales staff could seamlessly export data from the CRM solution to Excel, make changes in Excel and have those changes automatically reflected back in CRM?
The theory of enterprise software is that it is cheaper to buy an off-the-shelf solution and configure it to your needs instead of building exactly what you need from scratch.
"Turning your back on a damaged relationship may be the simplest or most sensible solution, one that frees you from the tyranny of hope, " Spring writes.