After an impressive string of successes, the company focus shifted away from meeting customerneeds toward the internal goal of beating General Motors and maximizing growth.
This unique portfolio will address the data protection needs of all major customer segments fromthe largest enterprises and governments to small businesses and individuals.
This endless, and often mindless, drive to complete the next item on the list isolates engineers from customer-facing employees who could help them better understand what the product actually needs to do for the user.
To do that, online travel companies need to move away from a model focused so much on reducing channel costs and to one that better serves customerneeds as the key to maximizing returns.
With this, they can shift their business focus fromthe rear-view mirror to an over-the-horizon radar that looks ahead to accurately anticipate future customerneeds before anyone else.