The Ideation module captures insight, data and perceptions from the customer base (whether they are external or internal).
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Hardware sellers will get paid not for their silicon but for their ability to hide complexity from the customer.
In addition to listening to customers, companies also need to design their products and services from the customer perspective.
From the customer's point of view, whether there is much synergy between investment banking and private banking is debatable.
From the customer's point of view, these are the BlackBerry's most direct competitors.
Standing in line at my local coffee shop, I heard a shrill beeping sound coming from the customer behind me.
Such firms, by building companies that stretch back from the customer to the gas fields, are encroaching on oil's turf.
They absorb the loss on the initial transaction with the understanding that future revenues from the customer will generate greater profits.
There are plenty of companies around the country that can benefit from the customer relationship and financial management systems we sell.
We visited three New York stores and got various answers from the customer-service representatives who processed the trade-in of our BlackBerry.
The company collects these cells from the customer at a young age and then stores them for use in later years.
In practice there is a strong incentive for the IFA to recommend the product that pays the highest commission, which ultimately comes from the customer.
When Goodwin's attention is turned from the customer front-end to the "manufacturing" back-end, however, the hard-driving Scot lives up to his renown for the knife.
And to do that, the manufacturer or service supplier can no longer (as with mass customization) ask for a one-way flow of information from the customer.
It is only by adopting a macro perspective across the entire array of work to be done from the customer perspective that sensible decisions can be made.
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Only with a direct digital customer relationship can you learn from the customer in real-time, rapidly expand your total product experience, and easily offer new benefits to your customer.
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As more and more services can be assembled far from the customer and sold down a telephone line, it becomes easier to produce them where skilled staff come cheap.
Next, the company should have put a communications plan in place at every level--from the customer service reps to the chief executive--to make sure everyone stuck to the same message.
If the investigation finds that no copyright violations have taken place, the alerts will be removed from the customer's account and they will receive a refund for the filing fee.
The further away you are from the customer, e.g.
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"We thought we were not going to be able to get into this business for several years, and suddenly we had this tremendous pull from the customer, " recalls Volanakis, Corning's chief operating officer.
That, of course, could be disastrous for Apple in the long term, as it would involve significant culture change and focus away from the customer, who would see the company dividing its loyalties.
The service collects calls, texts and voicemail directly from the O2 network rather than from the customer's phone, so it doesn't need to be installed on an O2 handset in order for it to work.
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One is the rise of the debit card, which takes payment directly from the customer's current account and is less lucrative for banks than credit, because transaction fees are lower and there is no opportunity to earn interest.
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Graham Brown, chief operating officer of Britain's National Power, explains that the reason the upstart utilities are such a threat to oil giants is because the real value now comes from owning the customer.
That's because court orders under the 1986 law are almost always sealed, and the Internet provider is generally prohibited from notifying the customer whose data is searched.
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At Verizon, "We are fiber all the way from the network to the customer, " says spokesman Eric Rabe.
As this convergence shifts marketplace paradigms, it conveys the balance of power from the seller to the customer.
Creating value from the combined customer base became critical, specifically identifying the next best product for its 1.7 million customers.
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