It would probably take far less money to create from the same technology a service called "Easycram.com"--a utility that would make it easier and cheaper for students to cram more effectively for their exams.
Listening tools are NOT the technology platforms from which to deliver social customer service.
Regardless of the user's age or experience with technology, managing the service is effortless, from simple device control to robust home automation.
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Retailers are trying to distinguish themselves from each other through better customer service, product assortments and advanced technology.
Mr. CLELAND: Well, you really can't project the future from looking at the past because when you start doing voice over technology--and we call it techcom, which is a convergence of technology and telecom--you're really changing from a service to an application.
Microsoft is trying to quash RIM's messaging service with a technology called ActiveSync that relays e-mails to phones directly from its ubiquitous Exchange e-mail servers.
Starting with the database technology that removed me from the equation, to the design of the service process, to the human factor, the entire brand experience integrated seamlessly.
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Much of the work around service oriented architecture in recent years has been to promote the de-coupling of business logic from underlying technology.
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Another cited study, by researchers at Brandeis University, shows that technology-intensive service firms added jobs at a rate of 5.1% from 2001 to 2009, while employment overall shrank by .5%.
You can be Earthlink and have a great business as an Internet service provider, but if the world is clearly moving away from your dial-up technology and on to broadband, you lose.
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Sony's Music Unlimited service has met with a lukewarm reception from some technology analysts, who cannot see why consumers should be expected to pay for something that they could get for nothing from the likes of Spotify.
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