Powerful 4G smartphones like Samsung Epic 4G is one of many reasons Sprint is the most improved company in customer satisfaction, across all industries, over the last two years, according to results from the 2010 American Customer Satisfaction Index.
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Royal Bank of Canada realized an 18% improvement in customer satisfaction from implementing a social customer care system that was integrated with their traditional call center applications.
Over the course of one year customer satisfaction jumped from 62% to 92%.
By 2003 Daly and Davis expect to be getting print-quality and customer-satisfaction reports from across the company every day.
The company continued to manage customer satisfaction and the customer experience well until 2011, when their score plummeted from 86 to 74.
That's the message from a new set of data released Tuesday by the American Customer Satisfaction Index.
"Due to the rapid growth of tourists from China, we needed to ensure the high level of customer satisfaction and have a strategy, " says Izabela Hamilton, a spokesperson at the Burj Al Arab Hotel, which employs 200 butlers -- none of them British.
So far in 2012, Kindle customer service has received a 97.1% satisfaction rate from customers.
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This is the third straight quarter we've seen significant subscriber growth from Virgin, a development that we believe is key to driving higher customer satisfaction and improved metrics for Virgin as well.
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That makes no sense if you think about businesses trying to maximize their profit from any given transaction, but it makes sense if you remember that customer satisfaction is an important factor in the long-term success of a retail business.
The company also hopes the Waja will be a nice export earner. (Proton made 17% of 1999 sales from exports and was rated among the top 10 carmakers in Britain for customer satisfaction.) But Proton's profits have fallen 85% since 1997, partly because the government has kept it from raising prices, and it may fall into the red this year.
The ability to monitor all key enterprise systems from a single browser allows utilities to continuously optimize their generation mix, carbon footprint, customer satisfaction and profitability while complying with a growing mix of emissions, security and renewable energy regulations.
But these pioneers also saw strong financial rewards from embracing social technologies: Cost reduction, operational efficiency, faster innovation through co-creation, and increased customer satisfaction.
If you maintain the right kind of vigilance, not only will it protect you from costly hacking and a public relations nightmare, it will reward you with higher sales, lower fraud and higher customer satisfaction.
FORBES: Securing Customer Data: The Right Thing Is The Smart Thing
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