They did find five franchisers who had abandoned arbitration in favor of the courts.
WSJ: Arbitration Holds Steady For Franchising Disputes
Other franchisers dropping arbitration clauses included Precision Tune Auto Care and pizzeria operator Hot Stuff Foods LLC.
Also, more franchisers rewrote arbitration clauses so as to exempt class-action proceedings.
Some franchisers prefer other dispute-resolution tools.
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