Few dishes, whether native or foreign, are believed to be so complex that they cannot be reduced to three or four simple steps.

ECONOMIST: What cookbooks really teach us

In the video below, Nayar, who recently released the book Employees First, Customers Second: Turning Conventional Management Upside Down, outlines four simple steps companies can take to implement this philosophy and reap the revenues in return.

FORBES: HCL's Secret To Bigger Profits: Value-Focused Employees