Pleas to reset forgotten passwords account for half of help-desk calls to Web sites, says RSA Security.
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Having additional logins also leads to additional burdens (and costs) on the helpdesk regarding lost or forgotten passwords.
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Managing forgotten passwords is a huge problem for IT departments, often consuming massive amounts of worker time and company money.
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Both big and small brokers say their call centers are now jammed with customers asking for forgotten passwords to revive sleeping accounts.
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Mr Roy of Wipro Spectramind says that his firm is moving from basic call-centre work helping people with forgotten passwords, for instance to better-quality work in telesales, telemarketing and technical support.
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