In short, the players felt compelled to follow orders from their superiors and, as a consequence, should not be punished.

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According to the Gallup Organization and numerous other respected analysts, 49 percent of current American employees admit to not being engaged, meaning they just show up, follow orders, and keep their mouths and their brains shut.

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First, the big banks are state-owned and their chairmen appointed by the government, so they tend to follow Beijing's orders.

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Then follow up with customers by emailing them regular status updates so they know you haven't forgotten their orders, Mr. Dixon adds.

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